Greene County pet licensing
Frequently asked questions
HELP DESK
Still have a question that you have not been able to answer?
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
LICENSING OPTIONS, DATES, AND LOCATIONS
What is the refund policy on licenses?
No refunds are provided on licenses purchased regardless of circumstances.
How old does my pet need to be for me to license them?
All pets over the age of 3 months are required to be licensed.
I need a kennel license, what do I do?
Please visit Greene County's Fiscal Office in person as kennel licensing is not processed through DocuPet. They are located at 69 Greene St Xenia, OH 45385, Fairfield
When can I renew my pet's license?
Licenses are available for renewal each year on December 1st. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
Where can I license in person?
In-person licensing is available at the Greene County located at 69 Greene St Xenia, OH 45385, Fairfield
When does my pet's license expire?
All licenses expire each year on Janaury 31st, one or three years in the future depending on the license term purchased. If you renew prior to the upcoming expiration date, your pet's new license will still start on February 1st. Any lifetime/permanent license purchase will have no expiration date.
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street (e.g., type St instead of Street.) You may contact DocuPet Customer Care directly for assistance if you believe you reside within the licensing jurisdiction but your address is not being accepted by the system.
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street (e.g., type St instead of Street.) If your address is still not being accepted but you believe you reside within the licensing jurisdiction, please reach out to Greene County directly for assistance.
FEES AND FINES
My pet has been designated as a dangerous dog and needs to pay a special rate. What do I do?
Please visit Greene County in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.
My pet qualifies for the service animal rate. What do I do?
Please visit Greene County in person if you are qualifying for this rate.
Is there a discount for licensing multiple pets?
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
Why am I being charged a late fee?
Late fees will apply if you fail to license before February 1st.
ACCOUNT UPDATES
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account by editing your pet's profile and selecting 'Remove this Pet'.
My pet is no longer with me, but I’m still receiving renewal reminders?
We’re sorry! Unfortunately, unless you update your account to reflect that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with your licensing organization or our DocuPet customer service team to update your record.
TAGS
How do I receive my tag if I don't have a current address?
Please visit Greene County in person located at 69 Greene St Xenia, OH 45385, Fairfield
Will my pet receive a new free tag with every order?
No, each pet will only receive one free tag with their first license via DocuPet. This tag doesn’t expire. If you’ve already received a DocuPet tag, your furry friend is good to go! If you’d like a new tag, you can purchase a standard replacement tag or a new designer tag during the license order process or in our store.
CITY INFORMATION AND CITY ORDINANCES
Where can I find information about the pet licensing ordinance/bylaw?
Visit this page for information on licensing ordinances/bylaws.
What species are required to be licensed?
The following species are required to be licensed: Dogs
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with Greene County at (937) 562-5065.